Applying such knowledge toward improving an organization’s effectiveness Essay

Context of the Organization for which Organizational Behaviour issues are to be reviewed

Organization is defined as, “ a consciously coordinated societal unit composed of two or more people that maps on a comparatively uninterrupted footing to accomplish a common end or set of ends. ” ( Robbins, 2009 ) For the intent of this paper, I have taken the illustration of one such company called Heidmar Tankers. Organizational Behaviour is defined as, “ a field of survey that investigates the impact that persons, groups, and construction have on behaviors within organisations, for the intent of using such cognition toward bettering an organisation ‘s effectivity. ” ( Hiriyappa, 2009 )

Organizational behavior is one of the most critical facets for a company which trades oil oilers worldwide, to service clients such as oil big leagues, energy bargainers, large oil consumers, etc. In order, to methodically merchandise the assets worldwide, such a company has to run offices in different clip zones, holding diverse work atmosphere, invariably evolve new schemes, have common coverage tools, regulate organisational behavior yet achieve desired ends & A ; ever have organisational effectivity.

Since oil oilers are the most indispensable Marine nexus in the planetary energy supply concatenation, hence repute of such an organisation is dependent on dependability, transparence & A ; safety, to be a leader in this industry. In any conveyance & A ; logistic concern the client should be cognizant of the advancement of cargos, on a existent clip footing therefore germinating the demand to hold really effectual engineering tools & A ; dynamic work force proficient in managing such engineerings.

Since the concern theoretical account involves oil oiler conveyance, therefore this industry is a capital intensifier, where cognition & A ; competence of the shore staff, is the key to globally safe & A ; cohesive operations. A little error can take to catastrophically deathly catastrophes such as the Exxon Vladez, Prestige Incident, Horizon Oil rig, etc.


In the modern workplace today, there are many challenges and chances in the country of Organizational Behavior. Understanding OB has ne’er been more of import for direction of organisations. Some of the aims of O.B. include but are non limited to –

1.21. O.B. affectively helps Heidmar trade with issues such as –

Countering Economic Burdens –

Reacting to Globalization –

Oversing Workforce Multiplicity

Bettering Quality and Efficiency

Bettering Customer Service

Polishing Peoples Skills

Inspiring Invention and Revolution

Working in Networked Constitutions

Facilitating Employees Balance Work-Life Conflicts

Generating a Positive Work Atmosphere

Cultivating Ethical Behavior

1.22. Choosing the Right director for the occupation

A skilled director for any organisation is non one merely with Technical and quantitative accomplishments but besides leading and communicating accomplishments. Management hence in the context of an organisation, is a intentionally synchronized corporate constituted of two or more persons that perform on a reasonably ceaseless footing to carry through a common end or set of ends.

1.23. Making a director understand the function better

Harmonizing to Henri Fayol, a Gallic industrialist, “ all directors perform five direction maps ; planning, forming, commanding, organizing & A ; commanding. Today they have been condensed to four ; planning, forming, taking & A ; commanding. ” ( Robbins, 2009 ) Pg. 5.

1.24. Disciplines such as Psychology, Social Psychology, Sociology and Anthropology, have furthered the promotion in the field of Organizational Behavior, since they are devoted to understanding behavioural scientific disciplines.

1.25. Predicting Behavior from attitudes since indispensable cardinal attitudes have a strong relationship to carry on and public presentation.

1.26. Understanding Emotions in O.B. –

Historically the survey of organisational behaviour has non given much attending to emotions. Emotions were typically seen as irrational so directors tended to work to do the workplace emotion-free.

Emotional Intelligence ( EI ) is a turning country of survey and is going progressively of import in the apprehension of single behaviour. EI is drawing in one ‘s apprehension of emotions and their impact on behaviour. An person who is emotionally intelligent will hold a strong sense of self-awareness, acknowledging your ain emotions when experienced. They are besides able to observe emotions in others. Emotional cues are directed and overseen by an apprehension of emotions both of ego and of others. Understanding emotions besides gives information to do determinations.

EI plays a really of import function in occupation public presentation ; nevertheless, the jury is still out on the function EI plays in effectivity in organisations

1.27. Understanding temper swings in O.B.

1.28. Categorizing personalities & A ; mensurating personalities

1.29. Decision-Making Models in Organizations

1.20. Conflict Resolution Techniques

1.2.11. Individual Differences in Negotiation Effectiveness

1.2.12. Organization design matrix

1.3 Problems

Like every organisation, legion jobs have been identified in the organisational behaviour of this organisation.

1.3.1. Resistance to behavioural alteration necessary with growing of the company, beyond international boundaries –

Behavioral alteration: changes in employee behaviour in order to enable the organisation to run into the demands of its scheme while accomplishing and prolonging outstanding public presentation.

Organizational Development ( OD )
A aggregation of planned insertions, built on humanistic- autonomous rules, that strive for the development of organisational efficiency and employee wellbeing

Concepts from Lewin ‘s Model
Kotter ‘s Eight-Step Plan

1.3.2. Slow growing of organisational capablenesss, warranted to fit the dynamic company image & A ; vision –

Organizational competencies are amount of the combined abilities modules and accomplishments of a house ‘s forces. With a meeting of so many nationalities & A ; races,

1.3.3. Some cardinal variables that we are concerned about when analyzing organisations are work outcome variables. These include productiveness, absenteeism, turnover, and aberrant workplace behaviour.

1.3.4. Employee Responses to Dissatisfaction

Employees discontented with their occupations, have four basic responses they can use. These options are divided into active and inactive picks. The active options are exit and voice. If employees select to go out, they choose to go forth or travel in a way of go forthing the organisation. In voice, the employees will work toward active and constructive efforts to better conditions. The inactive options are neglect and trueness. Employees may take to pretermit their work and merely let conditions to decline or they may take to stay loyal to the organisation and merely delay for alteration.

1.3.5. Frequently Used Shortcuts in Judging Others & A ; Profiling

Members of a group may be singled out below the belt for intense examination based on typecasting by a individual, frequently racial, trait.

1.3.6. Common Biases and Errors in Decision Making

1.3.7. Organizational Constraints

There are many organisational restraints to good determination doing that create divergences from the rational theoretical account defined earlier. Directors shape their determinations on public presentation ratings, reward systems, and formal ordinances. They besides base determinations on system-imposed clip restraints and historical case in points. All these factors may act upon the determinations that are made.

1.3.8. Defying Norms: Deviant Workplace Behavior

1.3.9. Centralization of determination devising

1.3.10. Work emphasis

Literature Review

Although known records of the scientific discipline of organisational behaviour, have been traced back to the late nineteenth century, nevertheless the modern epoch of this scientific discipline merely started to develop since mid of 1960 ‘s. Since so the field has been greatly been influenced by societal psychological science & A ; quantitative research. With the liberalisations of the developing states & A ; the phenomena of work force beyond international boundaries from the start of early 1980 ‘s, has greatly inclined the organisational behaviour surveies towards cultural account & A ; other behavioural scientific disciplines.

One of the really interesting plants published at the terminal of the last century was the Images of Organizations discoursing the organisations with cultural context. Morgan attributed the “ recent success of Japan, the diminution of industrial Great Britain, the celebrity of American enterpriseaˆ¦ ” to “ the cultural contexts in which they have evolved. ” ( Morgan, 2006 )

Modern books on OB nevertheless have highlighted interesting theoretical accounts in visible radiation of which 1 may analyze persons for case the “ nomothetic attack ” or the “ ideographic attack ” ( Mullins, 2007 ) Pg. 125. Mullins has besides improvised on certain basic definitions like “ Organizational ends are more specific than that of a map of an organizationaˆ¦performance and effectivity ” Pg. 531. In add-on he has besides provided clear way to the function of modern functionality for e.g. how “ The director shouldaˆ¦remember that the undertaking of the direction is to acquire work done through the attempts of other people ” . ( Mullins, 2007 ) Pg. 697.


This portion of the study will analyse the abovementioned aims & A ; jobs, in item. In our analysis, factors being influenced by the above O.B. issues will besides be evaluated.

3.1. Functions of a director –

There are four chief maps that autumn under the horizon of directors. The first is the planning map which includes specifying an organisation ‘s marks, developing the program to carry through those aims, and organizing a far-reaching set of programs to put to death the program.

The following map is forming. This map sets forth what undertakings are to be done and by whom, how the undertakings would be categorized, who will be held accountable and to whom, and where appraisals are made.

The 3rd map is taking. This map looks at the director ‘s occupation to direct and organize the people within their country of influence.

The concluding map is commanding. The commanding procedure ensures that the programs and mileposts are achieved on clip by size uping public presentation. The director should compare the consequences of that monitoring with the ends that have been set. The director must take this information and determine if the ends need to be adjusted or if accommodations need to be made to the manner the organisation is trying to run into the ends.

3.2. Rating good directors on footing of Luthans ‘ Survey

Conventional Management

– Administrative, programming, and regulative


-Trading regular information and dispensing paperwork

Human Resource Management

– Inspiring, training, pull offing struggle, enlisting and instructing


– Mingling, politicking, and blending with others

Similarly in Heidmar, good directors are rated footing their clip allotment to communicating & A ; networking.

3.3 Attitude and behaviour are in explicably linked since

Precise attitudes predict Precise behaviour

General attitudes predict general behavior

It uses the scientific discipline of OB to carefully take, people with appropriate attitude.

Organizational Duty

It entails comparing with a specific organisation and its purposes, while wanting to continue association in the organisation.

Three dimensions:

Affectional – affectional connexion to association

Continuance Commitment – fiscal appraisal of go oning

Normative – principled or ethical duties

For new employees, this is peculiarly related to public presentation.

Perceived Organizational Support is the extent to which forces believe that the association appreciates their engagement and concerns itself about their wellbeing. The employees ‘ will be enthusiastic to work hard for the organisation if they perceive that evenhandedness is a cardinal factor in finding.

Employee Engagement goes beyond merely occupation satisfaction and includes engagement and enthusiasm for the occupation. The more engaged the worker is, the more passionate they will be about their work.

The field of Organizational Behavior focuses on how attitudes will act upon the workplace. There are several major occupation attitudes we will look at throughout the book

Job Satisfaction

The encouraging feeling about the occupation stemming from an appraisal of its properties.

Job Involvement

Degree of psychosomatic empathy with the occupation where perceived public presentation is important to self-esteem

Psychological Authorization

Assurance in the authorization over the employment, proficiency, occupation significance, and autonomy

Discussion: Being of shared tensenesss on public presentation

Job Performance

Contented employees are more constructive and more fecund workers are more gratified!

The connection mentioned above besides holds true for the negative.

Organizational Citizenship Behaviors

Contentment influences OCB through understandings of nonpartisanship.

Customer Satisfaction

Placated frontline employees increase client fulfilment and commitment.


Contented forces are reasonably less likely to lose work.

Employee turnover

Contented employees are less likely to vacate.

Many modulating variables in this connexion.

Fiscal atmosphere and term of office

Organizational proceedings with the purpose of maintain high performing artists and crackdown on lower performing artists

Workplace Nonconformity

Disgruntled workers are more likely to unionise, exploit belongings, embezzle, be sulky, and retract.

3.4 There are some who think that emotions are linked to unreason and that showing emotions in public may be damaging to your calling or position. However, research has shown that emotions are necessary for rational thought. They help us do better determinations and assist us understand the universe around us. If we are traveling to do determinations, we need to integrate both thought and feeling.

Often directors viewed emotions as disruptive to the workplace and therefore a hinderance to productiveness. However, when believing about emotions, typically directors were concentrating on negative emotions. Even though there are some negative emotions that could impede productiveness, there is no uncertainty that workers bring their emotions to the workplace. Therefore, any survey in organisational behaviour would non be complete without sing the functions of emotions in the workplace.

While non nem con recognized, there look to be six basic emotions:







3.7. Affectional Events Theory ( AET )

Affectional Events Theory demonstrates that employees react emotionally to things that happen to them at work and this can act upon their occupation public presentation and occupation satisfaction. The strength of these responses will be based on sentiment and disposition.

An incidence in the work state of affairs activates positive or negative emotional responses

Fictional character and temperament determine response strength

Emotions can go a stimulation for a comprehensive array of work variables

3.8. Personality Analysis – We study personality in Organizational Behavior because it impacts a figure of of import work outcomes. We can try to step personality through a assortment of methods. Often these methods are utilized in the hiring procedure to help in engaging the right person for the vacancy and the association. The most common method is self-reporting studies where persons answer inquiries that determine what type of personality they have. Another, more accurate, method is when others observe the person and supply an independent appraisal of their personality.

Some methods used to depict personality are the Myers-Briggs Type Indicator ( abbreviated: MBTI ) . The Big Five Model is another model used to depict personality

The Big Five theoretical account of personality sets forth that there are five basic dimensions that motivate all others and integrate most of the notable disagreements in human personalities. The Big Five factors are: Gregariousness, Pleasantness, Scrupulousness, Emotional Stability and Desire to accumulate new Experiences. There is a batch of research that supports the Big Five theoretical account and it has been shown to foretell behaviour at work.

3.9. Judging & A ; profiling others

There are some often used cutoffs we use when judging others. Peoples will frequently use past experience, their attitudes, and their involvements to construe information about others and reenforce their ain prejudices. Trusting on these cutoffs can take to misperceiving the state of affairs.

The aura consequence is another common cutoff where by and large favourable feelings are drawn about an person when a individual feature is positive. The opposite is true when unfavourable feelings are drawn about an person based on a individual negative feature ; this is called the horn consequence.

Contrast effects occurs when we are doing judgements about an person and comparing them to other persons we have late encountered and utilizing

3.10. Decision-Making Models in Organizations –

Judicious Decision Making
The “ perfect universe ” paradigm comprises of a determination doing exercising of six stairss and assumes complete intelligence with all options identified, and maximal wage

Bounded World
The “ existent universe ” theoretical account: seeks acceptable and equal accounts from unequal informations and permutations

A non- aware process created from refined engagement for which the result is speedy determinations

Depends on across-the-board confederations

Affectively exciting – affecting the emotions

3.11. Conflict Resolution Techniques

Difficult declaration

Superordinate aims

Augmentation of resources




Authoritative bid

Changing the human variable

Changing the structural variables


3.11. Individual Differences in Negotiation Effectiveness

Many single differences are interwoven in the dialogue procedure and impact the effectivity of the results. Personality traits will impact outcomes as extraverts tend to be weaker at dialogue because they will desire people to wish them. Intelligence is non an index of effectual dialogue accomplishments.

Temper and emotion can impact dialogues as choler is frequently an effectual tool in distributive bargaining, whereas positive tempers are helpful in integrative bargaining state of affairss.

Gender can besides impact dialogue effectivity. Men and adult females tend to near dialogues in the same manner but may see the results otherwise. Womans may look more stamp in the procedure where work forces come across as tough. On the norm, work forces are more likely to be negotiants than adult females.

3.12. Organization design matrix

Organizational Size
As organisations grow, they become more mechanistic, more specialised, with more regulations and ordinance

The mechanistic theoretical account is contrasted with the organic theoretical account in the slide above. These are two utmost constructions organisations can take from. The mechanistic theoretical account is set up to ease high specialisation, a clear concatenation of bid, and a big grade of formalisation. The organic theoretical account, in contrast, is set up to ease squads, the free flow of information, decentralized, authorization, and really small formalisation. It is non that one construction is better than the other ; instead each organisation needs to see what will work best with their work force and merchandise.

3.13. Some cardinal variables that we are concerned about when analyzing organisations are work outcome variables. These include efficiency, nonattendance, staff turnover, and deviant workplace behavior.


Changing natural stuffs to complete merchandises at lowest possible cost. Comprises of the theories of effectivity ( completion of ends ) and efficiency ( accomplishing marks at low cost ) .

Non attending

Inability to turn up to work – a monolithic disbursal to employers.

Staff Turnover

Intended and self-generated lasting going from an organisation.

Aberrant Workplace Conduct

Deliberate public presentation that infringes on significant organisational criterions and hence jeopardizes the involvements of the organisation and/or any of its affiliates.

3.14. Defying Norms: Deviant Workplace Behavior

Aberrant Workplace Behavior

Assembly – working gait

Property – devastation and peculation

Political – nepotism and rumour

Personal Antagonism – sexual torment

Group norms can be the stimulation for the manifestation of unnatural behavior

Artlessly fit in with a group intensifies the chance of nonconformity

Bing in a congregate allows personages to conceal from position – making a false sense of confidence that they wo n’t be held responsible for their actions.

3.15 Decision Making

Centralization is the grade to which a individual point in the organisation is in charge of the determination devising.

Decentralization is the grade to which determination devising is dispersed through the organisation.

3.16. Tacticss for Get the better ofing Resistance to Change

When directors face opposition to alter there are some utile tactics they can use to assist people get the better of it. These tactics include instruction and communicating, acquiring people to take part in the procedure, and edifice support and committedness. It can besides include being certain to implement the alteration reasonably by using a consistent and just procedure, utilizing disproof and deformation to derive cooperation or choosing people from the beginning who are more willing to accept alteration. Finally, a director can fall back to coercion, utilizing direct menaces and force to do people alter. This is non frequently a good option.

Lewin offers a three-step theoretical account to assist ease the alteration procedure. He sets forth that alteration attempts need to “ dissolve ” single opposition and group conformance to assist them travel frontward and so you need to refreeze the alterations by equilibrating drive and restraining forces. This will assist to travel people through the alteration procedure and solidify the coveted behaviors/outcomes traveling frontward.

Change enterprises to amaze the strains of both single confrontation and group conventionality

Keeping a alteration intercession by harmonising dynamic and restrictive forces

In the unfreezing phase Lewin identifies driving and keeping forces. Dynamic forces are those that guide behavior off from the bing province of personal businesss. Restrictive forces are those that hinder headroom from the bing balance.

Kotter besides offers a theoretical account to look at alteration that builds on the initial thoughts of Lewin. He sets forth the undermentioned eight stairss:

Determine a sense of necessity

Form a confederation

Make a new construct

Publicize the construct

Authorize others by extinguishing hindrances

Manner and accolade short-run “ wins ”

Strengthen, reevaluate, and modulate

Bolster the alterations

3.15. Stress

A dynamic status in which an person is confronted with an chance, restraint, or demand related to what he or she desires and for which the result is perceived to be both unsure and of import

When alteration occurs emphasis is found throughout the organisation. Stress is defined as a dynamic status in which an person is confronted with an chance, restraint, or demand related to what he or she desires and for which the result is perceived to be both unsure and of import. There are different types of emphasis. There is challenge emphasis which is emphasis associated with work load, force per unit area to acquire work done, and clip restraints. Hindrance stressors are those things that keep you from making your ends such as uncooperative employees or ruddy tape. This can do more emphasis than challenge emphasis frequently does.

Types of Stress
Challenge Stressors

Stress associated with work load, force per unit area to finish undertakings, and clip urgency

Hindrance Stressors

Stress that keeps you from making your ends, such as ruddy tape

Cause greater injury than challenge stressors

Question: What is your cognition about stressors? List some illustrations on stressors

4.0 Conclusion –

Write about heidmar about 700 words are a minimum must.. arrows

Can compose about

Recruitment and industry perceptual experience and morale

Employee satisfaction/ Dis

Centralization or otherwise how many degrees?


Problems of hour operations

Leave a Reply

Your email address will not be published. Required fields are marked *